kostogelPrivacy Policy

This page describes what we collect when you use kostogel and how we keep that data protected. We take your privacy seriously and commit to transparent practices around account information, payment details, and browsing activity on our platform.

When you register on kostogel, you provide us with personal information—your name, email, phone number, and proof of identity—so we can verify your account and process your deposits and withdrawals. We also collect information about your activity on our platform: which games you play, your tournament participation, your betting history, and your account balance. This information helps us improve our service, detect fraud, and comply with legal obligations in the jurisdictions where we operate.

We do not sell your personal data to third parties. We share your data only with payment processors, compliance authorities, and service providers who support our platform. This policy explains exactly how we collect, use, and protect your information.

What We Collect on Your kostogel Account

We collect several categories of information when you use kostogel. First, we collect registration data: your legal name, email address, phone number, date of birth, and residential address. This information is required to create your account and verify your identity before your first withdrawal.

Second, we collect verification documents. Before you withdraw funds, we request a government-issued ID (national ID, passport, or driver's license) and proof of residence (utility bill, bank statement, or lease agreement). We scan these documents and store them securely in encrypted form. We use these documents only to verify your identity and comply with anti-money-laundering regulations.

Third, we collect payment information. When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, and e-wallet, we receive transaction records showing the amount, date, and payment method. We do not store your full bank account numbers or credit card details; your payment provider handles sensitive payment data.

Registration data

Legal name, email, phone, address, date of birth. Required to open and verify your account.

Verification documents

Government ID and proof of residence. Stored securely and used only for KYC compliance.

Payment information

Transaction records from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. We do not store raw account numbers.

Activity data

Game play history, wagers, results, login times, IP addresses, device info. Used to detect fraud and improve service.

How We Use Your Data on kostogel

We use your data to provide our service to you. We process your registration data to create and manage your account. We use your verification documents to comply with identity verification laws (KYC) and anti-money-laundering regulations. We use your payment information to record deposits and process withdrawals. We use your activity data to settle game outcomes, resolve disputes, and detect fraudulent activity.

We also use your data for operational and legal reasons. We may contact you via email or phone to confirm important account events (password reset, withdrawal request, account suspension). We retain activity logs to investigate complaints and resolve disputes. We share anonymized activity data with our payment processors and compliance partners to prevent fraud and meet regulatory requirements.

We do not use your data for marketing purposes without your consent. We do not sell your personal information to advertisers or data brokers. We do not share your activity data with other gaming operators or entertainment companies. We do not publish your data or make it public. Your data is used only for kostogel operations and legal compliance.

Data Sharing and Third-Party Processors

We share your data with third parties only when necessary to provide our service or comply with law. Our payment processors (the companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions) receive your name, email, phone, and transaction amounts to verify and process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions.

We may share your data with compliance authorities if required by law. If a regulator requests information about your account or activity, we comply with that request. We may also share data with law enforcement if we believe your account is being used for fraud or illegal activity. We do not voluntarily share this data; we respond only to official legal requests.

Our servers may be located outside your jurisdiction (for example, in a regional data centre serving Southeast Asia). Your data travels across secure, encrypted connections and is stored in encrypted form. Even if a server is in another country, we apply the same security standards and privacy protections to all data regardless of location.

Your Rights on kostogel

You have the right to request access to your personal data. If you want to know what data we hold about you, contact our support team. We provide a summary of your data within 30 days. You have the right to correct inaccurate information. If your name, email, phone, or address has changed, update your account profile immediately. We also allow you to request that we correct any data we hold that is outdated or wrong.

You have the right to request deletion of your data, subject to legal retention requirements. If you want to delete your account and your data, contact our support team. We delete your personal information within 30 days of account closure, except for activity logs and transaction records that we must retain for legal compliance (typically 5-7 years).

You have the right to withdraw consent for processing. If you have consented to optional data processing (such as promotional emails), you can withdraw that consent at any time. You can disable cookies and tracking through your browser settings. Disabling cookies may affect some features of our platform, but your account will still function.

Cookies and Tracking on kostogel

Our platform uses cookies to maintain your login session, remember your preferences (language, timezone, game filters), and protect against fraud. Essential cookies are required for the platform to function; you cannot disable them without losing access to your account. Optional cookies track your browsing behaviour to help us improve our interface and detect unusual activity (such as login attempts from unexpected locations).

You can disable optional cookies through your browser settings. Disabling cookies will not prevent you from logging in or playing games, but you may see the login page more often, and we may be less able to detect fraudulent access attempts. We do not use cookies for external advertising or to track you across other websites.

How We Protect Your Data

We protect your data through encryption, access controls, and regular security audits. All data transmitted between your device and our servers uses HTTPS encryption (TLS 1.2 or higher). Your password is hashed using a strong algorithm and never stored in plain text. Even our support team cannot see your password; if you forget it, we send a secure reset link to your registered email.

We limit access to your data. Only kostogel staff who need access to resolve your issue (such as customer support or fraud investigation) can view your account. Payment processors, verification staff, and compliance officers see only the data they need to do their job. We do not allow wide access to member data.

We maintain firewalls, intrusion detection systems, and regular security patches on our servers. We conduct annual security audits by external firms. If we discover a data breach, we notify affected members within 72 hours and inform relevant authorities. We maintain cyber insurance to cover losses from security incidents. While we cannot guarantee that our systems will never be compromised, we invest heavily in security to minimize risk.

Data Retention Policy

We retain your registration data (name, email, phone, address) as long as your account is active. After you close your account, we retain this data for 7 years to comply with anti-money-laundering and tax regulations. After 7 years, we permanently delete this data unless we have a legal obligation to retain it further.

We retain your verification documents (ID and proof of residence) for 5 years after your account closes. These are kept in secure, encrypted storage and accessed only for compliance audits or legal investigations. We retain activity logs (games played, wagers, results, login history) for 7 years. These logs are essential for dispute resolution and fraud investigation.

We retain your payment transaction records for 7 years as required by financial regulations in the jurisdictions where we operate. These records are kept in encrypted form and are accessible only to our finance and compliance teams. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to local data protection laws in addition to our global policy.

Contact and Data Requests

If you have questions about our privacy policy or want to request access, correction, or deletion of your data, contact our support team. We provide email support during business hours. We respond to all data requests within 30 days. For urgent requests (such as suspected unauthorized access), we prioritize your case and respond within 5 business days.

You can also contact us to request a copy of your complete data file (your "data portability request"). We compile all data associated with your account and provide it in a standard format within 30 days. This includes your registration information, verification documents (as image files), transaction history, and activity logs. You can use this data to migrate to another service or to maintain your own records.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. If we make material changes—such as changes to how we collect data, how we use it, or who we share it with—we notify you via email at least 14 days before the change takes effect. If you do not agree with the updated policy, you can close your account and request deletion of your data before the effective date.

By continuing to use kostogel after an update to this privacy policy, you accept the new policy. We recommend reviewing this page periodically to stay informed of any changes to our data practices.