kostogel FAQ

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Minimum deposit is our welcome offer and maximum per transaction is set by your payment provider (typically our welcome offer). There is no maximum total account balance. Your first deposit requires account verification (KYC). Deposits process immediately for e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and within one to two hours for bank transfers, depending on your bank's processing speed. We do not charge deposit fees; any fees come from your payment provider. If a deposit shows as pending after four hours, contact our support team with your transaction ID and we will investigate.

If your deposit or withdrawal does not complete, first check your payment provider's app (online payment, e-wallet, mobile banking, local payment, etc.) or your bank account to confirm whether funds left your account. If the payment was deducted from your wallet or bank but does not appear in your kostogel account, contact our support team immediately with your transaction reference number and payment provider name. We investigate and credit your account within one business day. If a withdrawal request appears stuck in "pending" status, it may be awaiting our security review to prevent fraud. First-time withdrawals are reviewed within four business hours. If you initiated a withdrawal during a holiday (Idul Fitri, Idul Adha, Imlek, Nyepi) or after business hours, processing may take longer. Contact support if the delay exceeds 24 hours.

Promotion codes are entered during deposit or in your account settings under "Promotions" or "Bonuses". Read the terms of any promotion carefully—many codes have minimum deposit amounts, game category restrictions (e.g., slots only), or wagering requirements before you can withdraw bonus funds. If a code does not work, verify that you entered it exactly as written (codes are case-sensitive). If the code expired or reached its usage limit, we will show you an error message. Contact our support team if you believe a valid code is not working or if you need clarification on promotion terms. Promotional funds are separate from your main balance and may only be withdrawn after meeting the wagering requirement.

Slot tournaments are scheduled competitive events on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournaments run daily and weekly with fixed entry windows—our app sends you notifications before each window closes. Players compete based on their spin results during the tournament period; rankings are tallied in real time. Prize distribution is announced before each tournament starts. To enter, you must have an active, verified account and sufficient balance to cover the tournament buy-in or wager requirement. Tournaments are separate from standard slot play—winnings from tournaments are credited to your main account and can be withdrawn after any applicable wagering requirement. Tournament rules (tie-breaking, result settlement timing) are posted on each tournament's details page.

Our live-dealer games—blackjack, roulette, baccarat, and Dragon Tiger—are hosted by professional dealers in multi-camera studios. You join a live-video stream, place your wager using on-screen buttons, and the dealer conducts the game in real time. Results settle when the dealer announces the outcome. Live games operate 24/7. Internet connection is required; lag may occasionally affect your ability to place a bet before the dealer closes betting. If your connection drops mid-game, your open bets remain valid and settle according to the game outcome. A minimum deposit applies per game type—check the game's details before entering. Live-dealer games have different RTP (return to player) percentages from slots; these are posted in each game's information panel. Disputes are reviewed by our support team within one business day.

We cover football tournaments (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and motorsports (MotoGP). For football, common markets include match winner, over/under goals, and handicap bets; these are listed on each fixture's market page. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile championships—bet on match winners, map winners, and series outcomes. Odds are updated in real time and locked at the moment you place your wager. Match results are settled within one hour of final whistle or end of broadcast. If a match is postponed or cancelled, unsettled bets are voided and stakes are returned. Disputed results (e.g., unusual refereeing decisions) are reviewed by our support team; contact us with evidence (match ID, screenshot) within 24 hours of settlement if you believe an error occurred.

Odds are decimal format (e.g. rules means a winning our welcome offer wager returns our welcome offer total, including your original stake). Odds vary by game type: slot RTPs are fixed per game; live-dealer odds depend on the game rules (blackjack payouts are 1.5:1 for natural, 1:1 for standard win); sportsbook odds fluctuate based on market movement. Parlay (combined) bets multiply odds—for example, two bets at 2.0 odds combined yield 4.0. Partial-loss parlays (if one leg loses, the whole parlay loses). Payouts are calculated and credited instantly after game settlement. Tax or withholding on large payouts may apply under Indonesian law; if your jurisdiction requires reporting, you are responsible for doing so. Our statements show gross winnings and net payouts for tax records.

Your account is protected by encrypted password storage, KYC identity verification, and optional two-factor authentication (2FA). All communication between our servers and your device is encrypted with HTTPS. Your payment data is never stored on our servers in plain text; we use tokenization so payment processors handle sensitive details. We monitor accounts for suspicious activity and freeze accounts during security reviews. If you enable 2FA, a second code (sent to your email or SMS) is required to log in. Even if someone steals your password, they cannot access your account without the 2FA code. To stay safe: use a unique, strong password; enable 2FA; never share your login credentials; log out after each session on shared devices. If you suspect unauthorized access, change your password immediately and contact our support team.

No. kostogel services are available only where local law permits online gaming and sports betting. We operate within supported jurisdictions and may restrict access from other regions. You are responsible for verifying that your location and use of our platform comply with your local laws. If you are unsure whether our services are legal in your area, contact local authorities or legal counsel before opening an account. We do not knowingly serve jurisdictions where online wagering is prohibited. If you register from a restricted region, we will suspend your account and return any balance. We use geolocation technology to verify your location at registration and during play, though this is not foolproof. If you use a VPN or proxy to circumvent restrictions, your account may be suspended without refund.

If you have a complaint about your account, a transaction, game settlement, or our service, contact our support team via email with as much detail as possible. Include your account username, the date and time of the incident, the relevant game or transaction ID, and a description of the issue. We respond within one business day and investigate thoroughly. If you remain unsatisfied after our response, refer to our terms and conditions for our dispute-resolution process, which may include escalation to an independent arbiter. Keep records of all communications and screenshots of transactions for your protection. We take complaints seriously and aim to resolve all issues fairly and quickly. For data privacy complaints, contact our support team or refer to our privacy policy for additional guidance.