kostogelLegal Notice

We at kostogel operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. We do not offer our services in jurisdictions where online wagering is prohibited. This legal notice explains our service scope, user eligibility, data handling practices, and the responsibility each user bears for verifying compliance with their own jurisdiction's law.

kostogel is not licensed as a casino in any single country. We operate as a digital platform in supported regions, subject to the laws of those regions. We maintain no gaming license from the United Kingdom, Malta, Curaçao, or any other international jurisdiction that implies blanket approval for worldwide operations. Access to our platform depends entirely on whether your jurisdiction permits online gaming.

This page sets out our legal position, your responsibilities, and how to contact us if you have legal or compliance questions.

Service Availability and Jurisdiction Restrictions

Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of kostogel comply with the laws of their own jurisdiction. If you are unsure whether our services are available in your area, do not open an account or deposit funds until you have confirmed compliance with local law.

We do not write direct-bet calls like "Play now in Indonesia", "Bet today in Jakarta", or "Indonesian players welcome" because such language implies jurisdiction-wide approval that we do not possess. We do not claim to hold a gaming license in Indonesia or any other country. We operate where applicable law permits; we exit jurisdictions where law changes to prohibit our services.

If you access kostogel from a jurisdiction where our services are not permitted, you do so entirely at your own risk. We assume no liability for members who access our platform in violation of their local law. We may detect and block access from prohibited jurisdictions; if we do, we may freeze your account pending investigation. If we determine that your account has been accessed in violation of local law, we may close your account and process a withdrawal of your balance (subject to any legal hold or investigation requirement).

User Eligibility and Account Opening

You must be an adult (age of majority in your jurisdiction) and reside in a supported jurisdiction to open a kostogel account. We do not accept accounts from minors. We do not accept accounts from individuals in prohibited jurisdictions. When you register, you confirm that you meet these eligibility criteria and that your use of kostogel complies with your local law.

We verify user identity through government-issued documents and proof of residence. This verification process (KYC—Know Your Customer) helps us comply with anti-money-laundering (AML) and anti-fraud requirements. We may request additional documents at any time. If you fail to provide requested verification documents, we may suspend or close your account.

Service availability

Available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's law.

User eligibility

You must be an adult and reside in a supported jurisdiction. We do not accept accounts from minors or prohibited jurisdictions.

Identity verification

We require government-issued ID and proof of residence. Verification is mandatory before withdrawal.

No guaranteed license

We hold no single gaming license implying worldwide approval. We operate in supported regions only.

Data Privacy and Handling

We collect personal data (name, email, phone, address, ID number, proof of residence) during account registration and verification. We use this data to verify your identity, process deposits and withdrawals, comply with anti-money-laundering (AML) requirements, and prevent fraud. We do not sell your personal data to third parties.

We may share your data with payment providers (to process transactions), compliance authorities (to meet legal obligations), and service providers who support our platform (hosting, customer support). We retain your data as long as your account is active and for a period after closure to comply with legal and regulatory requirements.

All data transmission to and from our platform uses HTTPS encryption. Your password is hashed and never stored in plain text. We maintain standard security practices to protect your account, but we cannot guarantee that your account will never be compromised. If you suspect unauthorized access, contact our support team immediately. We investigate all suspicious activity and freeze accounts pending investigation.

Payment Processing and Withdrawal Procedures

We accept deposits through eight major payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. These payment methods are available to support members across Jakarta, Surabaya, Bandung, Medan, and Semarang. E-wallet deposits arrive within minutes; bank transfers process within one business day during weekdays.

Withdrawal requests are processed during business hours. Your first withdrawal may be held for verification review to confirm your identity and ensure compliance with anti-money-laundering requirements. Subsequent withdrawals typically process faster. We do not charge deposit or withdrawal fees; any fees come from your payment provider. If a withdrawal fails due to a payment provider issue, we attempt the transfer again. If it fails a second time, we credit the amount back to your balance, and you may request a re-withdrawal through an alternative payment method.

Account Conduct and Prohibited Activities

We reserve the right to suspend or close any account that violates our terms or engages in prohibited conduct. Prohibited activities include:

• Using an account from a jurisdiction where our services are not permitted
• Providing false information during registration or verification
• Engaging in fraud, money laundering, or other illegal activity
• Using an account through a third party (sharing credentials, allowing others to operate your account)
• Attempting to manipulate games, exploit technical vulnerabilities, or abuse our platform
• Breaching our terms or this legal notice

If we suspect any of these activities, we may freeze your account pending investigation. Your balance remains protected during investigation. If the investigation confirms a violation, we may close your account and process a withdrawal of your remaining balance (minus any disputed wagers or debts). Closure may take up to 30 days while we finalize outstanding disputes and comply with any legal holds.

Limitation of Liability

We provide kostogel "as is" without warranties of any kind. We do not warrant that our platform will be uninterrupted, error-free, secure, or free from viruses. We do not warrant that our services comply with the laws of all jurisdictions worldwide; users are responsible for verifying compliance with their own jurisdiction's law.

We are not liable for indirect, incidental, or consequential damages arising from your use of our platform—including loss of funds, lost profits, or reputational harm. Our liability is limited to the amount of your account balance at the time of the issue. We are not responsible for third-party payment provider failures, internet outages, server downtime, or events beyond our control. If you experience a loss due to circumstances beyond our responsibility, contact our support team to discuss the issue, but we cannot guarantee compensation.

Responsible Access and No Guarantees

We do not use "Game Rules" labels, "" age badges, "account controls" tooling, or "Account controls" features. We do not frame our service as having built-in protections against problem gambling. Instead, we frame access as jurisdiction-restricted and user-responsible. You are solely responsible for how you use kostogel. You are responsible for verifying that access and use comply with your local law. You are responsible for managing your own spending and account activity.

We make no promises of guaranteed wins, steady profit, fixed return-to-player percentages, or specific withdrawal windows. Our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer games carry inherent risk. Wagering on any game may result in loss. If you experience concerns about your account activity or spending, contact our support team to discuss your account options.

Changes to This Legal Notice

We may update this legal notice at any time. Material changes are posted on this page and may be communicated to active members via email. By continuing to use kostogel after updates, you accept the new terms.

If local law changes and prohibits our services in your jurisdiction, we will cease operations in that area and process withdrawals of all member balances.

Contact for Legal Inquiries

If you have legal, compliance, or jurisdiction-related questions about kostogel, contact our support team during business hours. We provide English-language assistance via email. We respond to all inquiries within one business day.

We do not offer customer support; our team operates during extended business hours to serve members across multiple time zones. During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our support may be limited. We publish holiday schedules in advance on your account dashboard. For urgent legal or compliance issues, we escalate your inquiry to our management team for priority review.